Job Description

Te Whiwhinga mahi | The opportunityThe Student Support and Engagement function delivers services that help students overcome personal barriers to success and to maximise their time at Waipapa Taumata Rau, University of Auckland. The Faculty of Medical and Health Sciences is looking for a Student Support Adviser to take ownership of a rural portfolio.The purpose of the Student Support Adviser role is to work directly with students to identify and respond to their support needs in order to improve their experience and their likelihood of success at University. This position plays a critical role in supporting the University’s student retention and success objectives.Students from clinical programmes have the opportunity for placements throughout the North Island including remote sites in Northland, Waikato, Bay of Plenty and Taranaki. This role will provide support for students on placement in these locations and support our rural and regional cohort settle into life on the Grafton Campus.Key AccountabilitiesIdentification of students at risk as well as high achieving students; creating, implementing, and reviewing support plansEstablish learning support programmes and on-going operational supportMonitoring progress of support plansFacilitate a strong, collaborative relationship for mentors and university-wide support programmes including faculty staff and clinical site managers and coordinators.Develop and maintain a close working relationship with central support functions in order to support students. There will be links with the Rural Health unit.Providing equity advocacy and adviceDemonstrate a high level of interpersonal skills through relationship management, advocacy and negotiationWork collaboratively toward continuous improvement both operationally and strategicallyEnsure actions support the delivery of the service promised and at all times demonstrate excellent customer service