Job Description

Job DescriptionTe Whiwhinga mahi | The opportunityWe currently have a full-time opportunity for an individual with a strong background in customer service support and engagement, to join our Student Support team in the Faculty of Medical and Health Science. This role will support students and blends student support and coordination of support programmes, such as mentoring and tutoring. As the Student Support Adviser, you will be responsible for providing specific assistance to students, enabling their success through the provision of wellbeing, pastoral care and learning support. Applicants will have recent experience in working with students and will demonstrate an understanding of the broad range of factors impacting academic outcomes for these students. Key AccountabilitiesIdentification of students at risk as well as high achieving students; creating, implementing, and reviewing support plansEstablish learning support programmes and on-going operational supportMonitoring progress of support plansFacilitate a strong, collaborative relationship for mentors and university-wide support programmesDevelop and maintain a close working relationship with central support functions in order to support studentsProviding equity advocacy and adviceDemonstrate a high level of interpersonal skills through relationship management, advocacy and negotiationWork collaboratively toward continuous improvement both operationally and strategicallyEnsure actions support the delivery of the service promised and at all times demonstrate excellent customer service