Job Description
Your new companyA national healthcare IT Service provider making a positive impact to communities supporting the IT Services to hospitals, specialist services and community care.Your new roleAs an IT Service Desk Team Leader you will coordinate daily operations of your team of 10 Service Desk Analysts across operational activities.You will develop solutions to match to the customer needsPerform audits to ensure SLA's are being metEngage with stakeholders to develop the business needsManage risks and come forward with strategic plansShare knowledge to train and upskill team membersWork closely with the Senior Leadership team to ensure the operations are running smoothy
Responsibilities + Skills
Education
Hands on experience with Microsoft core technologies, Windows 7, Windows 10, Office 2010, Server 2008/10Understanding of User Account creation in Active Directory
Experience
2 years experience in leading an IT Service Desk teamITIL V3/V4 certification or understanding
