Job Description

We have an exciting opportunity for an experienced and motivated senior Product Owner (formally titled Product Owner) to join our CRM-focused team on a fixed-term basis. This is a strategic opportunity to lead initiatives that prioritise improving the staff and student experience, particularly through enhancing CRM capabilities across platforms such as Oracle Service Cloud, AWS Connect and Oracle Eloqua. Your role will be pivotal in ensuring the product roadmap is executed effectively and remains aligned with business priorities.This position will be a part of Te Aupikinga, the University’s first Agile Release Train consisting of a team of agile teams collaborating across Marketing, Student Services, and Digital Services to deliver value to students. The ART is aligned to an Operational Value Stream (OVS), focusing on reducing handoffs, improving delivery speed, and aligning software development with strategic priorities.You’ll work closely with a broad and engaged stakeholder group, including ART teams and CRM team members, Student Hubs, Student Experience Centre (SEC) and the Student & Scholarly Services Division (SAaS).This is a full-time (37.5 hours/week) fixed-term (6-months) position, with a salary range of $125,000 - $145,000 per annum (pro rata) depending on skills and experience.For more information on the role, please view the Position Description.He krero mu | About youTo be successful in this role, you will have a pragmatic, hands-on approach with a passion for innovation. As a collaborator, you connect with a wide variety of people quicklyYou’ll bring:Experience in senior Product Owner roles, ideally within Agile Release TrainsStrong background in CRM technologies and cloud platforms is of benefit (e.g., AWS, Oracle, Salesforce)Proven ability to execute product roadmaps, manage backlogs, and facilitate deliveryAgile certifications (e.g., SAFe® POPM, ICP-APO) are highly desirableExcellent communication, facilitation, and stakeholder management skillsExperience leading cross-functional teams of 10+ people, including vendor collaborationAn active interest and engagement with emerging technology (e.g., AI)You’ll be part of Rtonga Matihiko | Digital Services, a team that blends people and technology to deliver exceptional outcomes across the University. We champion digital transformation through customer understanding, evolving capabilities, and agile collaboration.