Job Description
Job DescriptionTe Whiwhinga mahi | The opportunityWe are seeking an experienced retail assistant with good commercial acumen for the fixed term role of Retail Assistant, based at our central Auckland Campus.In this role, you will deliver outstanding customer service to our customers and students and be responsible for the day-to-day operations of the store. This includes merchandising, in store stock management, responding to customer enquiries, cash reconciliation and open and closing responsibilities, and managing and expediting online orders.The Campus Store provides a range of branded apparel and merchandise for the University community to express their pride and belonging to the University of Auckland. The Campus Store is primarily a Monday to Friday operation with up to 6 evenings and weekend slots, to support graduation and other key University events.Your responsibilities will include:Customer Excellence: Provide warm, friendly service in-store and manage the store’s email inquiries to ensure a great customer experience.Store Presentation: Maintain high merchandising standards by replenishing stock and setting up promotions as directed by the manager.Operational Support: Handle daily store operations, including opening/closing duties, receiving inwards goods, and staffing temporary locations.Digital & Admin: Process and dispatch online orders, reconcile daily sales, and ensure all pricing and product info in the POS system is accurate.
Responsibilities + Skills
Education
You are a service-driven professional who is genuinely motivated to make a difference for every customer. You set high standards for your work and aren't satisfied with just good enough, you are always looking for ways to improve the customer experience. When a problem arises, you don't wait for instructions; you take ownership, find a solution, and see it through to the end.
Experience
