Job Description

Job DescriptionTe Whiwhinga mahi | The opportunityJoin us in shaping a safe, supportive, and engaging living and learning environment for our university students.We are seeking a highly organised and professional individual to join our Student Accommodation team as a live-in Resident Coordinator | Kairuruku Wharenoho, based in central Auckland/Grafton (Waiprr Hall).This unique and varied role balances student welfare with operational management, focusing on the emotional, physical, and academic wellbeing of all residents. To ensure legislative compliance and provide high-quality pastoral care, the successful candidate will live onsite in an apartment rented at a competitive rate, with electricity and internet provided.Reporting to the Resident Manager, you will take primary responsibility for three core areas while supporting broader hall operations as required:Pastoral Care & Leadership: Hold direct line leadership responsibility for the management, supervision, and development of our part-time Resident Adviser (RA) team, including performance support, coaching, and day-to-day guidance. You will provide frontline pastoral leadership to residents, responding to welfare concerns and escalating serious issues in line with Hall processes.Administration & Operations: Deliver crucial administrative support, including purchasing, financial reconciliation, email management, and overseeing frontline customer care (e.g. check-in/out and key management). You will also manage operational tasks such as monitoring contractor services and conducting building checks.Community Engagement: Promote a positive residential culture that is inclusive, respectful, and connected. In partnership with the Resident Manager and key staff, you will support the planning and delivery of student events and initiatives that strengthen student engagement and belonging.Important: This role requires you to live on-site, in a different residence (in a separate apartment), with rent payable for the accommodation.Hours of work: Sunday to Thursday, 12:00 pm to 8:00 pm. At times, you will be required to work outside of these hours to support key residential and accommodation events, with advance notice provided.This is a full-time (37.5 hours per week), permanent position. The salary range for this role is $62,000 to $72,000, negotiable depending on skills and experience.A full description of the duties and the role is provided in the position description linked HERE.He krero mu | About youAs a key member of our frontline Accommodation service, you will be friendly, empathetic, and dedicated to providing excellent customer service. Ideally, you will have first-hand experience of living in a hall of residence as a student.