Job Description
Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.The Cloud Support Engineer - Networking role supports our networking services including Elastic Load Balancing, Firewalls, DNS, Auto Scaling, Cloud Watch, Route 53, Direct Connect, VPN (Virtual Private Network), VPC (Virtual Private Cloud) and more. We are looking for candidates who are passionate about working in Networking and who can advocate cloud networking best practices and provide technical solutions while working with our customers.
Responsibilities + Skills
Drive projects that improve support-related processes and our customers technical support experience.Write tutorials, how-to videos, and other technical articles for the developer community.
Education
Learn and use ground breaking technologies.Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Interact with leading engineers around the world.Partner with AWS teams to help reproduce and resolve customer issues.Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
Experience
