Job Description

Job DescriptionTe Whiwhinga mahi | The opportunityTe Tumu Herenga | Libraries and Learning Services at the University of Auckland is seeking enthusiastic and engaging people to join our team as a Client Services/Hub Assistant based at the Grafton Campus.Our team includes Student Hubs, Libraries and Information Commons. We are responsible for providing high-quality, customer-focused services to all our customers within Te Tumu Herenga and the wider University community, enabling them to successfully negotiate across a wide range of critical tasks. This includes connecting students to self-service options and referring them to specialist staff and services as required along all steps of the student journey.Hours of work:Friday - 8am to 4pm, Saturday/Sunday - 9am to 5pm, Monday/Tuesday - 8am to 4pmThis is a full time, 37.5 hours per week, permanent role.The salary range for this role is $48,615 - $56,100 per annum depending on experience and qualifications.For more detailed information, please refer to the Position Description. He krero mu | About youWe are looking for candidates who understand that customer service is not a department, it is an attitude! This means you can demonstrate strong communication, problem-solving, IT and customer service skills, along with the ability to interact with people from various backgrounds. Your passion for great customer service is demonstrated in the pride you take in your work, and your ability to exercise good judgement when it comes to effectively identifying their needs and resolving or escalating queries.