Job Description

Job DescriptionTe Whiwhinga mahi | The opportunityTe Tumu Herenga | Libraries and Learning Services is looking for an exceptional person to join our team in the Tai Tonga South Auckland Campus. There are Student Hubs across our campuses, and they are the physical gateway to the University providing a welcoming, friendly, and mana-enhancing support and advice service for future and current students.We deliver a convenient and unified experience through the provision of mainly in-person services across all areas of being a student, supported by extended operating hours and cross-trained team members. Our services include guidance and advice on being a student, navigating the University, exploring study options, applying, programmes and courses, progression support and planning, learning support and information, Library and IT student services, and wellbeing, engagement, and employability services.This is a part-time (27 hours/week) permanent position, with a salary range of $54,000 - $57,000 depending on skills and experience. The shift pattern for this role Monday 8-4pm, Tuesday 8-12pm, Wednesday 8-12pm, Thursday 8-4pm and Friday 8-12pm.For more detailed information, please refer to the Position Description. He krero mu | About youWe are looking for candidates who understand that customer service is not a department, it is an attitude. This means you can demonstrate strong communication, problem-solving, IT and customer service skills, along with the ability to interact with people from various backgrounds. Your passion for great customer service is demonstrated in the pride you take in your work, and your ability to exercise good judgement when it comes to effectively identifying their needs and resolving or escalating queries