Job Description

12-Month full-time AO4 Customer Relations Officer job opportunity available within the State Government.Your new companyHays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Brisbane. We are partnered with this State Government organisation in Brisbane CBD to recruit a Customer Relations Officer for a 12-month contract.Your new roleAs a Customer Relations Officer, you will be responsible for managing customer feedback, complaints, and enquiries with efficiency and professionalism. You will engage with both customers and stakeholders to ensure positive and timely outcomes. In this temporary role, you will:Engage with a broad range of stakeholders to address customer feedback and complaints through efficient coordination, tracking, and analysis.Manage your workload effectively, adjusting priorities as needed to meet performance targets and ensure customer satisfaction.Provide support for the Customer Relationship Management (CRM) system, including triaging queries, gathering feedback, and delivering training to users.Analyse and present information clearly to stakeholders to support decision-making.Investigate and assess complaints, make informed decisions within established policies and procedures, or escalate more complex matters as required.W