Job description
Job DescriptionTo lead & supervise the support team that provides end-to-end processing of customers’ requests/queries received via the Contact Centre by providing timely and seamless resolution.
Responsibilities & skills
Well-developed people management skills.Excellent interpersonal and communication skills (across the business).Well-developed negotiating skills.Strong stakeholders focus and service orientation.
Education
Experience
First Degree in any field.Minimum of 2 years of Operational and Customer Service experience.
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stanbic ibtc bank
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
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