Job Description

Full job descriptionWho We AreThe Information Technology function is responsible for ensuring the availability, performance, and reliability of business-critical IT services.We support core banking systems, digital channels, and supporting infrastructure to minimize service disruptions and customer impact while meeting agreed service levels.The PositionThe Service Monitoring Engineer is responsible for the real-time and proactive monitoring of business-critical IT services to ensure availability, performance, and reliability.The role focuses on end-to-end service health rather than just infrastructure, ensuring that applications, integrations, and user-facing services operate within agreed SLAs.Proactive monitoring of services across core banking systems, digital channels, and supporting infrastructure to prevent outages and minimize customer impact.What You’ll DoService & Application Monitoring & AvailabilityMonitor availability and performance of core banking platforms, payment systems, digital channels including mobile and internet, and integration services.Track service KPIs including uptime, transaction success rates, response times, and error rates.Monitor end-to-end service health across applications, middleware, APIs, databases, and infrastructure layers.Ensure critical business services meet availability and performance SLAs.Detect, analyze, and respond to service degradation or outages in real time.