Job Description

Full job descriptionWho We AreWe are building a category-defining financial institution focused on expanding access to credit for underbanked individuals and small businesses across Nigeria. Through innovative lending, savings, and deposit solutions, we are redefining convenience, speed, and customer experience. The RoleThe Recovery Manager is responsible for the overall performance of Non-Performing Loans (NPL) and Written-Off Recoveries, including exceeding monthly recovery targets, safeguarding portfolio quality, proactively addressing performance gaps, and fostering a high-performance recovery culture. This role is for operators who think in numbers and manage by data, are obsessed with targets, run rates, and gap closure, can balance firmness with customer empathy, take extreme ownership and deliver results under pressure, challenge inefficiency and raise the performance bar, and move fast, act decisively, and execute relentlessly. Responsibility1. Target Ownership & Run-Rate ManagementDeliver 100%+ of monthly NPL and written-off recovery benchmarks.Translate monthly targets into weekly and daily run-rate expectations.Identify deficits early and execute structured recovery sprints.