Job Description

ResponsibilitiesHelpdesk Support: Serve as the first point of contact for IT-related issues and requests, providing timely and effective assistance via phone, email, or in-person support tickets.Troubleshooting: Diagnose and resolve hardware, software, and network problems, including desktops, laptops, printers, phones, and other peripherals.Software Installation and Configuration: Install, configure, and update software applications and operating systems, ensuring compatibility and compliance with company policies and licensing agreements.Hardware Maintenance: Perform routine maintenance and repairs on computer hardware, including upgrades, replacements, and inventory management.