Job Description
Full job descriptionJob Summary:The Customer Service Representative is responsible for providing excellent service and support to clients by handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong problem-solving skills, excellent communication abilities, and a customer-centric approach. Key Responsibilities:Respond to customer inquiries via phone, email, and live chat.Resolve customer complaints effectively, ensuring satisfaction.Maintain detailed records of customer interactions, transactions, and feedback.Identify trends in customer issues and suggest improvements to products or processes.Collaborate with internal teams to ensure seamless service delivery.
Responsibilities + Skills
Education
Bachelors degree in Business, Communications, or a related field.
Experience
3+ years of experience in customer service or a similar role.Exceptional verbal and written communication skills.Strong problem-solving and conflict-resolution abilities.
