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information technology
Senior Customer Experience Specialist Improve Service
Job description
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.Key ResponsibilitiesProcessing ReturnsCustomer InvoicingPrepare Forecast ReportsAdministrative SupportOrder Processing
Responsibilities & skills
JOB ID: req439449Category: Customer ExperienceLocation: UOA Corporate Tower, Avenue 10, The Vertical,,Bangsar South City, No. 8, Jalan Kerinchi,Kuala Lumpur,WILAYAH PERSEKUTUAN,59200,MalaysiaNonexempt
Education
An ability to work in a teamA commitment to discovering ways to improve serviceAn ability to work with JOB ID: req439449Category: Customer ExperienceLocation: UOA Corporate Tower, Avenue 10, The Vertical,,Bangsar South City, No. 8, Jalan Kerinchi,Kuala Lumpur,WILAYAH PERSEKUTUAN,59200,MalaysiaNonexempt
Experience
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Honeywell Malaysia
More fuel-efficient aircraft. More direct and on-time flights. Safer skies and airports. We're found on virtually every commercial, defense and space aircraft. Over 100 years ago, we defined energy efficiency by making indoor comfort automatic. Today, we redefine it in 10 million buildings using our technology. We pioneered automation control. So we understand complex industrial facilities, and how to create high-quality and high-performance chemicals and materials.Each year, we keep over half a billion workers safer and more productive with voice-enabled software, barcode scanners, mobile computers and protective equipment. We provide resources and financial support to causes around the world and encourage employee volunteerism. We provide resources and financial support to causes around the world and encourage employee volunteerism.
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