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Employee Experience Operations IT Specialist (Mandarin Speak
Job description
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding peoples varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionSupports Incidents concerning: Standard Software (e.g. Windows 11, Apple OS, Adobe Products, etc.) and Non-Standard Software, Applications; Provides such as Google suite, Microsoft Office, document management tools, conferencing tools, MAC applications & specific business applications, supports Standard and Non-Standard Hardware & infrastructure (e.g. laptops, desktops, tablets, mobile devices, monitors & printers) and hardware Service Requests
Responsibilities & skills
Desirable: ITIL Foundation CourseYou bring the following skills and competencies; Customer oriented mindset, highly accountable, agile, and results oriented, ability to work in and contribute to a highly team-oriented environment. Must have a high aptitude for learning, assertive communication and growth mindset
Education
We are seeking an individual with 0-1 years of broad-ranging experience in a call center-, help desk- or IT desk-side support environmentYou bring the following qualifications: University Bachelors degree
Experience
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Roche
Roche was one of the first companies to bring targeted treatments to patients. With our combined strength in pharmaceuticals and diagnostics, we are better equipped than any other company to further drive personalised healthcare. Two-thirds of our Research and Development projects are being developed with companion diagnostics.We are the world's number 1 in biotech with 17 biopharmaceuticals on the market. Over half of the compounds in our product pipeline are biopharmaceuticals, enabling us to deliver better-targeted therapies.We have been at the forefront of cancer research and treatment for over 50 years, with medicines for breast, skin, colon, ovarian, lung and numerous other cancers.We offer doctors profound information to guide treatments and to answer more patients’ questions than any other company. And our tests enable hospitals and labs to deliver that information quickly and reliably.We invest around 9 billion Swiss francs in Research and Development every year because innovation is our lifeblood. This is amongst the highest Research and Development spends in the world across all industries.
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