Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding peoples varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionSupports Incidents concerning: Standard Software (e.g. Windows 11, Apple OS, Adobe Products, etc.) and Non-Standard Software, Applications; Provides such as Google suite, Microsoft Office, document management tools, conferencing tools, MAC applications & specific business applications, supports Standard and Non-Standard Hardware & infrastructure (e.g. laptops, desktops, tablets, mobile devices, monitors & printers) and hardware Service Requests

Desirable: ITIL Foundation CourseYou bring the following skills and competencies; Customer oriented mindset, highly accountable, agile, and results oriented, ability to work in and contribute to a highly team-oriented environment. Must have a high aptitude for learning, assertive communication and growth mindset

We are seeking an individual with 0-1 years of broad-ranging experience in a call center-, help desk- or IT desk-side support environmentYou bring the following qualifications: University Bachelors degree