Customer Care Senior Advisor (Mandarin Speaker)

Doing now what patients need next. A pioneer in the development of blood glucose monitoring and insulin delivery systems, Roche Diabetes Care (RDC) is committed to helping people with diabetes everywhere in the world think less about their daily diabetes routine, so they can get true relief, day and night. We offer a broad portfolio of solutions for both people with diabetes and their professionals - from blood glucose monitoring to information management to insulin delivery to continuous glucose monitoring. Our aim is to offer innovative products, services and comprehensive solutions for convenient, efficient and effective diabetes management. Customer Care at Roche Diabetes is the front facing connection with our patients and our customers that serves as an engine for delivering value. In Customer Care, we work towards our Diabetes Care Vision and contribute to our commercial success by assisting patients, supporting our customers and partners, promoting and selling products, digital solutions, and services. We do so by acting in a customer-centric, future-oriented manner and with business sense when developing current and new services. Our Customer Care Team:Hires employees with the right skills and enable them with the right training, tools and resources to deliver value to our customersTracks our performance with a customer-first objective to ensure that we are helping customers in the most effective and efficient wayOperates with a global mindset and leverage best practices and resources to support our customer care teams across the different clusters and markets