Job Description
Full job description Responsibilities• Handle all service call bookings through various channels such as email, phone calls, etc. • Close or cancel job cards in the EIMS system as required • Assign pending calls via the Oracle screen • Perform data entry and updates in the EIMS system • Answer telephone calls professionally and log all customer details accurately • Understand customer issues and suggest potential resolutions over the phone • Ensure all customer calls are delegated to the appropriate service provider within 2 hours of logging • Monitor and ensure that all customer calls are completed and closed accurately in the system, with details matching the job card • Any calls that are not assigned within the 2-hour window should be flagged and escalated to the Senior Work Controller or Service Manager for immediate attention
Responsibilities + Skills
Education
Education Degree: BachelorMajor: Commerce/ Marketing/ Arts
Experience
Years of Experience: 2 - 3 YearsField of Experience: Experience as Call Centre support in Office Automation, computers, electronics industries
