Job Description

The Discharge Officer is responsible for the billing statement at inpatient wards and will be responsible to provide a positive, welcoming attitude at all times; maintaining a clutter-free, customer-friendly.  Main Duties and Responsibilities/Performance Standards:Adheres to established Reception departmental policies and procedures and initiatesAction in attending to the patients as per established procedures.Responsible for being courteous and prompt in attending the patient, with the basic idea of “rendering service with a smile”.Managing and preparing patient invoices.Performing administrative tasks such as answering phone calls and responding to emails.Following up with patients on accounts that are late as well as those which are seriously overdue.Keeping all patient records confidential.Deal with medical insurance companies and to explain financial matters to patients and staff.Process patient statements, post transactions, and ensure accuracy of inputted data.Perform administrative tasks such as receiving phone calls, replying emails, and using word processors to prepare reports.Monitor unpaid claims and contact customers by sending them payment reminder as required.Ensure compliance with standard procedures and policies in performing job operations.Participates in departmental meetings and related in-service educational programs.Respond as appropriate to enquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.Perform miscellaneous job-related duties as assigned.Ensures quality and patient safety practices are followed.Provides or promotes people centered care.Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.