Job Description

The Senior Hospitality Supervisor assists in the managing and directing of the day–to–day operations of all housekeeping and laundry functions. Provides support to the in all areas of Housekeeping & Laundry operation, such as staff training, coaching and counseling and consistently inspects and enforces adherence to the DASH Standards of Excellence. Participates in and enforces quality assurance for Housekeeping Department and department cost control measures.Main Duties and Responsibilities/Performance StandardsAttends or conducts pre- shift brief meeting daily for supervisors.Maintains clear and efficient communication and coordination with the admission and other departments of the hospital.Daily rounds in patient rooms and get the client satisfaction about the servicesTo attract, motivate and retain staff. Provide leadership support and is readily accessible to staff.Assists in interviewing, scheduling, training, development, empowerment, coaching and counseling of staff. Review scheduling with HOD, based on demands of hospital, and properly maintain levels of staffing therein.Conducts performance appraisal and periodical review of the staff performance.Handles the customer complaints and report to the HODTrains staff by following housekeeping and IC guidelines for the safe handling of all housekeeping chemicals and equipment.Assists in training new employees and continuation of learning for existing employeesResponds to and follow through on guest requests, concerns and problems to the guest’s satisfaction.Delegates assignments and supervise all Supervisors, housekeeping Attendants, laundry attendants, public area staff and Office coordinatorsMonitors and performs inventories weekly / monthly. Ensure enough guest supply and linen/uniforms supply.Coordinates with the laundry to ensure that Room Linen and guest clothing are correctly processed and returned in a timely manner.Maintains par levels of inventory of cleaning supplies, linens, uniforms and brand required room materials and elements, to ensure standards and consistency measures are metControls consumption of laundry supplies and materials and supervise the stock level of sameSupervises and conducts daily detailed inspection of guest rooms, public areas, Back of the House and outside of the hospital. Ensures compliance with the hospital’s Standards of Excellence, health/sanitation standards and regulations