Job Description

Long Description Job SummaryThe Customer Service Representative is responsible for improving the quality of services provided at Alghanim business functions. The job roles focused on taking preventative measures to deal with customers’ concerns and issues, being proactive prior to occurrence of problems and complaints. It also focuses on gently handling abused customers and defusing customer’s anger, demonstrating thoroughness in solving problems with great follow-up, the job roles also include demonstrating great knowledge of specialization of different Alghanim domains and functions.Job ResponsibilitiesAnswers customers’ queriesUnderstands and fulfil customer needs and requirements.Maintains positive attitude during customers’ interactions.Ensures sales activities are handled in line with Alghanim policy.Supports in solving customer concerns/complaints.Works in coordination with Section Heads to provide excellent customer service.Keeps all company information including sales figures strictly confidentialFollows Alghanim policies and guidelinesDemonstrates high problem solving skillsPractices high knowledge of Alghanim major functions and responsibilitiesFollows-up on pending customer issues with effective use of computer applications and telephone etiquette.