Job Description

OSITION OBJECTIVE The Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled. Key Responsibilities People Management -eads by example and demonstrates the importance of treating every team member and guest with respect -eacts immediately to issues requiring attention during the shift -rovides ongoing, specific direction to team members -ncourages an exciting and fun work environment while motivating team members to meet goals -rains, orientates and monitors new team members -eports to Store Manager on team member performance (positive or negative) -ssists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership Hospitality Management -