Job Description

Long Description Job SummaryThe Call Center Supervisor will be responsible to coach and lead a team of representatives that maintain company’s relationships through handling inbound and outbound telephone calls.Job ResponsibilitiesSupervise team performance of scorecard goalsPlanning and supervising workflow to ensure highest quality customer service and increase salesCoaching and monitoring representative regularly and consistently as positive role model to provide timely feedback on their performanceCategorize call center workflow inbound and outbound callsInquiring for the documents to apply credit as potential sales customers and offering them the available promotions for company’s product and servicesTelemarketing Alghanim easy credit for electronics and other programs for recapturing old customers, following up recent ones and customers who bought cars either new or oldTrain call center agents on customer service, telephone skills and the category of their work