Job Description
Long Description Job SummaryThe role is responsible for the services management in after sales Operations division. This comprises the service center, the workshops, the spare parts warehouse, the dented sales and inventory, the after sales agreements with the vendors, as well as the services portfolio.Job ResponsibilitiesLead after sales service division + performance for No 1 electronics retailer in Kuwait (all categories)In depth experience managing after-sales services of consumer electronics products (Mobiles, Laptops, Televisions, White Goods, Small Appliances, Split & Central Airconditioning)Enhance all elements of customer experience including delivery to target of turnaround time; quality of repair metrics; repeat repair + cancellation reduction; C360 SLA % breach reduction + NPS customer satisfaction scores.Reviewing + setting relevant KPI targets for teamReview + develop service proposition including regular analysis of local, regional + global best practice to launch differentiated + innovative added value services
Responsibilities + Skills
Enhance skills + capabilities of services team, including succession planning
Education
A University degree in Economics, or Business management, or Engineering, or Statistics/Maths, or Computer science, or Supply Chain management can accommodate the educational requirements of the role.
Experience
