Job Description
Job ResponsibilitiesLead after sales service division + performance for No 1 electronics retailer in Kuwait (all categories)In depth experience managing after-sales services of consumer electronics products (Mobiles, Laptops, Televisions, White Goods, Small Appliances, Split & Central Airconditioning)Enhance all elements of customer experience including delivery to target of turnaround time; quality of repair metrics; repeat repair + cancellation reduction; C360 SLA % breach reduction + NPS customer satisfaction scores.
Responsibilities + Skills
Education
A University degree in Economics, or Business management, or Engineering, or Statistics/Maths, or Computer science, or Supply Chain management can accommodate the educational requirements of the role.
Experience
At least 3 years in a relevant role. Alternatively, strong stock management or process/engineering experience, or customer facing leading position can accommodate job requirements. Candidates from category management, supply chain, or services/customer facing / customer experience can be eligible as well.
