Job Description
Electronic service technicians are responsible for diagnosing, repairing or replacing parts for all household appliances.Job ResponsibilitiesPrescreen, identify, analyze, and repair appliance and electronic product failures ensuring customer satisfaction.Configuring/troubleshooting experience with hardware including audio-DSP, A/V control, video and audio devices, and USB based software applications.Order necessary parts after initial prescreen so they are in hand before going to customers' location.Perform daily administrative functions to include warranty claims and report submission.Maintain performance objectives as required by the company.Maintain company vehicle, tools, equipment and parts inventory.Rely on personal judgment for safety regarding work.Work independently without onsite supervision.Other duties as assigned.Documents service and installation actions by completing forms, reports, logs, and records.
Responsibilities + Skills
Education
3 to 5 years field service experience in all major home appliances.Possess appropriate Refrigerant Handling Certificate(s), CET, (HVAC) and other applicable appliance or electronics service certifications.Knowledge and proficient use of electronic and appliance and/or refrigeration tools and diagnostic test equipment.Proficient in MS Office and Smartphone technology with the ability to quickly learn proprietary software applications.Valid driver's license with a clear driving record.
Experience
