Job Description
Job ResponsibilitiesPrescreen, identify, analyze, and repair appliance and electronic product failures ensuring customer satisfaction.Configuring/troubleshooting experience with hardware including audio-DSP, A/V control, video and audio devices, and USB based software applications.Order necessary parts after initial prescreen so they are in hand before going to customers' location.Perform daily administrative functions to include warranty claims and report submission.Maintain performance objectives as required by the company.Maintain company vehicle, tools, equipment and parts inventory.Rely on personal judgment for safety regarding work.
Responsibilities + Skills
Education
Proficient in MS Office and Smartphone technology with the ability to quickly learn proprietary software applications.Valid driver's license with a clear driving record.Meet physical requirements generally associated with field service repair (lifting, bending, etc.).
Experience
3 to 5 years field service experience in all major home appliances.Possess appropriate Refrigerant Handling Certificate(s), CET, (HVAC) and other applicable appliance or electronics service certifications.
