Job description
Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. We build intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work together seamlessly. Bring your passion for innovation, and we will challenge you to help us build a better tomorrow. BEGIN YOUR CAREER WITH A FOCUS ON TOMORROW!POSITION: Level 3 Customer Support Administration InternYou will be working in the Technical Support and Training department which specializes in the support of security and video surveillance products for buildings. Our expert products include IP cameras, Network Video Recorders and Video Management Systems. With this combination of hardware and software, video and CCTV systems has never been more intuitive. We are truly a global company that embraces diversity, rewards hard work and encourages people to reach for more. In an environment that is constantly evolving, we will set the foundation for you to grow and chart a career path that is as outstanding as you are. RESPONSIBILITIES:Work as part of the Customer Support Team in supporting Johnson Controls customers worldwideBuild technical support resources in the format of documentation and videos for our Customer Support Portal websiteDevelop E-Learning content for our Moodle platform using simulations and videosDevelop and maintain the American Dynamics Support Portal websiteProvide technical support in Linux and Microsoft operating systems and applicationsParticipate in conferences and customer demonstrations to showcase our productsInstall and configure hardware, software and related IT equipment and devicesUpgrade and test customer equipment on customer sites
Responsibilities & skills
Education
Excellent problem-solving, interpersonal and analytical skillsAbility to communicate clearly and work optimally as part of a team
Experience
Experience with Windows XP/7/10/11 or LinuxExperience in working with customersA willingness to learn new skills and accept new challenges
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Johnson Controls
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win everywhere, every day and creating greater value for all of our stakeholders through our strategic focus on buildings.
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