Job Description
Accountabilities and MeasuresClearly identified to provide customers with a visible presence at the beginning of their shopping journeyConfidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the storeFlexible and trained to support other areas within the store i.e. Foods, C&H, OperationsBe knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)Assist customers in navigating the store, recognising when a customer needs help and provide the right level of supportThank our customers for shopping with us when they exitDeal calmly and empathetically with people in a variety of retail circumstances, including confrontational situationsRespond to door alarms in a sincere and apologetic manner, resolving any issues the customer may haveBe a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
Responsibilities + Skills
Store Management teamStore ColleaguesOperational Security ManagerRegional teams (RLPMs/RCOMs)Store Detectives
Education
Being confident with an easily felt presence and friendly and natural personality is essentialStrong communication skills with the ability to engage customers with easeAbility to remain focussed at greeting customers and deterring suspicious activity
Experience
