Job Description
At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.We are currently looking for an experienced Sales and Service Team Leader to join and lead our friendly Blocks team based from Tarmac’s i10 offices at Wolverhampton in the heart of the West Midlands.Main ResponsibilitiesAs a Sales and Service Team Leader, you will work collaboratively across the Sales and Service function, leading the team in managing day-to-day customer communications and ensuring we present the ‘face’ of Tarmac. In addition, you will drive continuous improvement and team development to deliver best-in-class customer service and support future growth.Your role will include (not exhaustive):Ensure full compliance with Health & Safety policy, including hybrid working practicesProvide day-to-day supervisory management of the Sales & Service teamReview SLAs and KPIs regularly with the Sales & Service Manager, adjusting as needed for effectivenessPromote ownership of all customer relationships across face-to-face, phone, and email interactions with customers and internal teamsDeliver and cascade a high standard of customer care, ensuring every interaction provides a positive experienceOversee accurate data entry and processing, maintaining protocols and ensuring team-wide consistencyCollaborate within the team to clarify facts, exchange information, or resolve enquiries and issuesDrive continuous improvement by identifying and implementing process enhancements and value-added opportunitiesEnsure accurate order processing, respond confidently to customer requestsLiaise and communicate regularly with all relevant internal departmentsAs the Sales and Service Team Leader, you will develop and maintain industry-leading product knowledge through training and research to stay ahead of market trends.The role is a Monday - Friday role and upon completion of successful training, will be a hybrid working position. While we have core hours in place, start and finish times are flexible to ensure full team coverage.The Ideal Candidate
Responsibilities + Skills
Education
ESSENTIAL - A highly positive mindset, strong team management skills, and a passion for driving successA high attention to detail with a positive can-do attitudeProven track record in Customer Service and Commercial environmentsComfortable with challenge and accountabilityHybrid working management experienceGreat communication skills with the ability to demonstrate tenacity and resilience when working under pressure and cascade this to the wider teamEnjoy a team-based environment
Experience
