Job Description
Based within our vibrant Customer Support Centre in Manchester, our Retention Account Managers will be proactively contacting our customers to discuss upcoming renewals and their current service package. You will also provide support to the existing retentions team by offering a point of escalation and expertise in retaining customers.You will be required to collaborate with key stakeholders in all points of our customers journey to resolve complex issues and feedback common root cause analysis trends to ensure continuous improvement.Working within a team of experts where each member of staff is rewarded with on-going training, cross-skilling, and fantastic career progression opportunities, you will become a product and brand expert enabling you to forge a lasting and rewarding future with a market-leading brand in a secure and growing marketplace.
Responsibilities + Skills
Strong sense of urgency, follow-through, and attention to detailProficient at prioritizing workload to achieve KPIs
Education
Embodying our customer focus priorities, you will truly understand your customer and will identify any further products or solutions that would elevate their customer experience
Experience
