Job Description
Why Choose Teleperformance?We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.Utilize advanced support technologies and processes engineered to achieve outstanding results.We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team!Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job DescriptionAbout UsTP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce. Our Work Culture At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.Autonomous - We encourage and trust your decision-making skillsProgressive work environment- If you have skills to prove we have all ladders for you to growFlexible - We believe in resultsInnovative - All ideas matterInclusive - Everyone is Included and everyone wins About the Job The Training & Development Specialist supports the design, delivery, and evaluation of training programs across technical, professional, and general workplace competencies. This role contributes to workforce capability-building by developing curriculum, delivering training, monitoring effectiveness, and supporting leadership and management development initiatives.The Specialist operates as an experienced contributor within a defined discipline, with a strong understanding of related functional areas. This role may act as a subject-matter resource, contribute to solution design for complex initiatives, and support the execution of short- to medium-term departmental strategies. Key Responsibilities Training & Development DeliveryDevelop training curricula and materials for both general workforce and discipline-specific audiencesSelect appropriate training delivery methods (e.g., instructor-led, virtual, blended learning)Deliver training sessions and monitor training effectiveness through feedback and performance indicators Discipline / Technical TrainingDeliver discipline-specific professional and process training (e.g., Finance training on accounting standards, internal systems, and control processes)Support discipline-specific competency development (e.g., influence and negotiation training for Sales teams) Non-Technical & Workplace TrainingDeliver training on general workplace standards, processes, and tools (e.g., Supervisor Training, Employee Time Entry, Email systems)Facilitate training on core professional skills such as:Verbal and written communicationTime managementBasic spreadsheet and document creationSupport leadership and management development training initiatives
Responsibilities + Skills
Education
Support the development of new solutions for training programs, complex projects, or process improvementsMay select, coordinate, or oversee external vendors for training content development or deliveryAct as a subject-matter resource within the area of expertise; coach, mentor, and support others as requiredOperational & Team Leadership SupportSupport the implementation of short- to medium-term initiatives aligned with departmental strategyEnsure policies, processes, and standards are followed to support tactical objectivesMay support or lead Specialists within the function, contributing to employee development and knowledge transfer
Experience
