Job Description

Serves as an advisor and partner between the business and technology to define & document technology requirements for BMO Virtual Connect. Provides subject matter expertise for BMO's conversational AI initiatives. Manages initiatives, supports and delivers on operational goals.Acts as a trusted advisor to assigned business/group.Assists in the development of strategic plans.Identifies emerging issues and trends to inform decision-making.Influences and negotiates to achieve business objectives.Recommends and implements solutions based on analysis of issues and implications for the business.Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.Helps determine business priorities and best sequence for execution of business/group strategy.Conducts independent analysis and assessment to resolve strategic issues.Ensures alignment between stakeholders.Builds effective relationships with internal/external stakeholders.Monitors and tracks performance, and addresses any issues.Designs and produces regular and ad-hoc reports, and dashboards.Provides input into the planning and implementation of operational programs.Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder technology needs.Provides advice and guidance to assigned business/group on implementation of technology solutions.Supports business in production support, system enhancements, product upgrades and development.Provides expertise to establish key business initiatives/priorities to support & sustain the strategic direction.