Job Description

Join Teleperformance Where Excellence Meets Opportunity!Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.Why Choose Teleperformance?We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.Utilize advanced support technologies and processes engineered to achieve outstanding results.We cultivate lasting client relationships and make positive contributions to our local communities.Become Part of an Exceptional Team!Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.Job DescriptionTechnical Support ExpertAbout UsTP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.Our Work CultureAt TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.Autonomous - We encourage and trust your decision-making skills.Progressive work environment- If you have skills to prove we have all ladders for you to growFlexible - We believe in resultsInnovative - All ideas matterInclusive - Everyone is Included and everyone winsAbout the jobWe are looking for talented customer service specialists, passionate about customers, to join our team.We are currently hiring for this remote work from home opportunity for the provinces of Alberta AB, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan.ResponsibilitiesProvide first level customer service/ technical solutions in regard to client products.Build and maintain positive customer relations by offering personalized solutions. Strive to exceed expectations.Ensure requests are handled appropriately by coordinating with various functions within the companySchedule service calls and follow up with customers/clientsTroubleshoots and resolves technical issues using established diagnostics tools and procedures.Responsible for accurate data input using prescribed applicationsExceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customerDemonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolutionAble to effectively tailor communication and style to differing audiences and read verbal and non-verbal cuesAnswer inbound/outbound customer queries.Approaches problems flexibly and can adapt and modify approach without compromising outcome