Job Description

SUMMARY:The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved. DUTIES & RESPONSIBILITIES:OPERATIONS:Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitabilityWorks with Management Team to ensure Store Standards are in effect 100% of the time, including the backroomManages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivityEnsures staffing levels are adequate to effectively operate the business HUMAN RESOURCES:Complies with Human Resources StandardsHires and/or supports hiring for all departments, excluding PharmacyMaintains wage administration within SLPH guidelinesConducts probationary reviews for new hires and annual staff performance reviewsManages staff performance through ongoing coaching, action planning, and follow-upDrives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values FINANCE:Analyzes financial reports, identifies trends and addresses discrepancies between planned and actual through effective utilization of the FSM Monitoring ReportMeets period, quarterly and annual targetsSets individual goals for departments to motivate employees and ensures goals are metDevelops and executes strategies to improve business efficiency at the store