Job description
$55,800 - $65,100 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description:CUSTOMER:Provide courteous, efficient, and professional customer service to ensure inquiries, sales and/or issues are managed promptly and effectively under all conditionsEngage customers/partners in conversation to understand and meet their current and future products/ sales and/or service needs by proactively providing them with information/advice/guidanceOffer advanced knowledge and/or advice/guidance as it relates to their respective business areaEnsure customer/partner problems are handled appropriately the first time, escalating issues when necessaryMay identify cross-sell opportunities and/or refer customers/partners to internal Bank partnersExpected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of Customer/partner life cycle needsIdentify cross-sell opportunities and/or refer customers/partners to internal Bank partners
Responsibilities & skills
Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
Education
Undergraduate degree and/or2+ years relevant experience
Experience
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TD company
TD Bank Group is one of the largest banks in North America, with deep roots in the community dating back more than 150 years. We offer retail, small business and commercial banking products and services to millions of customers across Canada, the U.S. and the U.K.At TD, we can offer you the chance to build a rewarding and fulfilling career. This is a place where you can realize your aspirations and achieve your goals, within a supportive and inclusive environment. Collaborating with talented colleagues on interesting and challenging work, every employee has the opportunity to make a profound impact on our business – and our communities. We’re committed to making a difference in people’s lives, partnering with local organizations and initiatives that positively affect the areas we work in.
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