Change Manager (Project Manager)

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance?We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.Utilize advanced support technologies and processes engineered to achieve outstanding results.We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team!Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job DescriptionAdvertised as : Change ManagerLocation: 75 Eglinton Ave E, Midtown Toronto, ON M4P 3A4- HybridReports to: ManagerContract: Regular, Full-timeEducation : Post-Secondary DiplomaTravel Requirements: NoFor existing vacancy: Yes About the Job The Change / Project Manager is accountable for end-to-end performance of the assigned customer operations team. This role owns client delivery, operational excellence, people leadership, and financial outcomes, ensuring service levels are met while driving continuous improvement, employee engagement, and sustainable growth. Responsibilities Change Strategy & ImplementationDevelops and executes change management plans to support adoption of new processes, systems, and technologies.Conducts effectiveness checks and audits to ensure adherence to approved change frameworks and client requirements.Ensures compliance with organizational policies, regulatory requirements, and change management standards. Stakeholder & Impact ManagementLeads stakeholder analysis, impact assessments, and communication planning for change initiatives.Partners with cross-functional teams to identify change impacts and develop risk mitigation strategies.Serves as a trusted advisor to change owners by identifying risks, issues, and opportunities throughout the change lifecycle. Communication & EngagementCreates and delivers clear, engaging communication materials to keep stakeholders informed and aligned.Proactively identifies and addresses resistance to change through targeted engagement and conflict resolution.Acts as a subject matter expert on change management methodologies and best practices. Coaching & EnablementProvides coaching and ongoing support to leaders and employees to build change readiness and resilience.Encourages adoption by reinforcing desired behaviors and supporting teams through transitions.Continuous ImprovementMonitors and evaluates the effectiveness of change initiatives and adjusts approaches to ensure successful outcomes.Promotes a culture of innovation, continuous improvement, and learning across the organization.