Job description
Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce. Our Work CultureAt Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment. Autonomous - We encourage and trust your decision making skills.Progressive work environment- If you have skills to prove we have all ladders for you to growInnovative - All ideas mattersInclusive - Everyone is Included and everyone winsWe work hard and party even harder.
Responsibilities & skills
Education
Six Sigma certified (yellow belt minimum, green or black belt preferred)Background in a sales support environment, with experience managing KPIs of Sales Representatives and Project ManagersProficiency in Excel/Google Sheets, including pivot tables, conditional formatting, vlookups, etc.Experience in managing stakeholders, multiple processes, departments, and projects simultaneously
Experience
Prior experience in putting together reporting framework and business review presentations from a data perspectiveExperience in managing integrity and accuracy of data sources used regularly to measure bonus/incentives/sales performanceExperience working in Business Process Outsourcing and is used to a very fast-paced environmentAbility to meet tight deadlines and comfortable with working beyond regular office hours when necessaryResponsibilities:
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Teleperformance
As a global digital business services company, Teleperformance combines the most advanced solutions with data analytics and disciplined processes to help companies transform and run better. In the end, we just help organizations adapt to change and master the future. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.Our high-tech, high-touch approach blends the best of technology and empathy. We thrive in a diverse and inclusive culture that celebrates the differences and strengths of our people. The happiness, well-being, and safety of our employees remain our priority, and we are proud to be an Employer of Choice: 99% of our employees work in a certified Best Place to Work® or Great Place to Work® site.The future of work is here. Are you ready to take a giant leap towards a bigger and brighter career? We’ll help you get there. Take your career to greater heights with Teleperformance.Mission: We make people's lives simpler, faster, and safer by combining the most advanced solutions with data analytics and disciplined processes to help companies transform and run better - all powered by passionate people. We are inspired to deliver only the best in all that we do. ... Read more
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