Job Description
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance?We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.Utilize advanced support technologies and processes engineered to achieve outstanding results.We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team!Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job DescriptionAdvertised as : Business AnalystLocation: 75 Eglinton Ave E, Midtown Toronto, ON M4P 3A4- RemoteReports to: Business Analyst ManagerContract: Regular, Full-timeTravel Requirements: NoFor existing vacancy: NoAbout UsTP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce. Our Work Culture At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.Autonomous - We encourage and trust your decision-making skills.Progressive work environment- If you have skills to prove we have all ladders for you to growFlexible - We believe in resultsInnovative - All ideas matterInclusive - Everyone is Included and everyone wins
Responsibilities + Skills
Education
Six Sigma certified (yellow belt minimum, green or black belt preferred)Background in a sales support environment, with experience managing KPIs of Sales Representatives and Project ManagersProficiency in Excel/Google Sheets, including pivot tables, conditional formatting, vlookups, etc.Experience in managing stakeholders, multiple processes, departments, and projects simultaneouslyExperience in statistical analysisHands-on experience with SQL for Data Extraction, Data Manipulation, Data Integration and Performance OptimisationProficient in PLX Dashboard (preferred)Experience with Time Series Management of DataPrior experience in putting together reporting framework and business review presentations from a data perspective
Experience
