Job Description
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance?We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.Utilize advanced support technologies and processes engineered to achieve outstanding results.We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team!Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job DescriptionJob Role & Profile: Business Analyst Advertised as :Business AnalystAbout UsTP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.
Responsibilities + Skills
Bachelors degree in Business, Data Analytics, Information Systems, or related field.2-3 years of experience in data reporting and analysis.Proven track record in stakeholder communication and management, reporting, and data analysis.Excellent communication and presentation skills able to summarize data findings into strategic insights.Data analysis and reporting skills (Google workspace, Excel, Tableau).Background in a sales data environment, with experience managing KPIs of Sales representatives.Proficiency in Google Sheets, including pivot tables, conditional formatting, vlookup, etc.Prior experience in putting together a reporting framework and business review presentations from a data perspective.Experience working in Business Process Outsourcing and is used to a very fast-paced environment.
Education
Autonomous - We encourage and trust your decision-making skills.Progressive work environment- If you have skills to prove we have all ladders for you to growFlexible - We believe in resultsInnovative - All ideas matterInclusive - Everyone is Included and everyone wins
Experience
