Job Description

The Team Leader position is responsible for the compliant operations of the team and all functions, processes, and personnel within BOQ Group. It is expected to always provide guidance and support which ultimately contribute to the Fraud and Scam Operations Team goals of detecting, mitigating and preventing fraud and scams for BOQ Group.This includes leading and motivating the team of F&SO’s to always achieve outstanding levels of service when dealing with customers, assessing alerts, completing investigations and/or dealing with other stakeholders during normal business hours and also weekends/overnight.Provide Leadership and Guidance to the F&SO analysts and Senior F&SO analysts. The expectation of this position and the rest of the team is to minimise the Bank’s non-lending losses and reduce the Bank’s exposure to Fraud and Scams by providing a professional monitoring, detection and prevention service for the BOQ Group.The position will also handle escalation inbound queries from stakeholders, customers and direct reports to help achieve required service levels and business targets.