Job Description
As a Centre lead, you will play an integral role in driving our four pillars within the TBTC channel and beyond. Your success in this role is built on providing exceptional project leadership and guidance to high-performing teams and developing and maintaining exceptional relationships with the TBTC channel, Telstra, our vendors and most importantly our customersJob Description Telstra Business Technology Centres provides ICT solutions to small and medium Telstra business customers. As part of the Telstra T25 strategy, the Telstra Business Technology Channel ambition is to be the first choice of Small Business digital transformation in Australia. Our mission is to create a local, trusted, differentiated and consistent experience for our customers. As Centre Lead, you will be a confident leader with a passion for technology and a thorough understanding of business customers. You will be responsible for leading a growing team of sales, technical & service experts who support Telstra business customers achieve their business goals through the implementation of technology. Working alongside the Sales and operations leads you will build a culture based on collaboration, innovation and excellence where the customer is always at the centre of every decision. You will provide advanced solutions and best practice guidance, make decisions based on your commercial acumen and understanding of the market and provide feedback and insights into the TBTC channel team and senior Telstra stakeholders.
Responsibilities + Skills
Lead, coach and mentor the Senior Sales & Operations Leads and provide insights and advice on ways to empower their teams.
Education
Work with the TBTC Senior Operations Lead to monitor and analyse compliance against Telstra operating standards and processes, conduct regular audits, stock takes and manage risk and performance to drive consistency and improve operational excellence.
Experience