Job Description
Job DescriptionAn excellent opportunity has become available for a highly motivated and passionate Service Desk Technical Specialist to join the Service Assurance Operations Team at Telstra. The opportunity:This is a permanent full-time position, based in Sydney, working on a 24/7 shift cycle. You will perform a variety of Network Engineering activities and provide technical escalation to the Telstra Level 2 and 3 Engineers. Daily activities include providing call receipt for customer and stake holders, triage analysis and specialised technical expertise to investigate, isolate and rectify network incidents and problems. This role includes implementation of complex, large scale network changes in alignment with customer and change management process and perform release and deployment management activities.
Responsibilities + Skills
Education
Prepare process documentation to describe how networks, infrastructure, products and services operate.Conduct scheduled reviews of customer assets and configuration systems to identify inaccuracies and provide feedback to customer stakeholders and Telstra Sparing Analyst and other team members.
Experience
