Job Description

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Responsibilities:Do you thrive in dynamic environments where managing competing priorities and multitasking are key? Are you someone who can maintain grace under fire while working with larger support teams to achieve operational goals? As a Queue Manager, you will serve as the traffic controller for the Atlassian Migration Support team. In this role, you'll be responsible for monitoring, triaging, and responding to fluctuations in ticket volume, ensuring tickets are assigned to the best engineer based on support type and complexity. This role requires focus, energy, and commitment to preserve contracted SLA targets while prioritizing critical customer issues.As a Queue Manager, you'll collaborate closely with operations to monitor incoming queue volumes, ensuring optimal SLAs are achieved for consistent performance. Your problem-solving skills will continuously deliver value to the management team and enhance customer response. Additionally, you'll manage dedicated ticket queues, prioritizing work and assigning it to technical resources to resolve end-user concerns while meeting planned migration dates and objectives. Adaptability and the ability to independently prioritize tasks in a dynamic environment are essential for success in this role.