Job Description
The purpose of the role is to assist with the uplift of the Banks On-going Customer Due Diligence (OCDD) obligations to ensure compliance with regulatory requirements. This risk focused role will involve conducting hindsight to ensure individual and non-individual customer details are current in accordance with BOQ's OCDD standards. In addition, you will act as a subject matter expert on personal customer on-boarding to provide guidance and recommendations on training and improvements to the retail network.Key Responsibilities:Quality assurance checks on Retail Branch Network originated customer profilesPrepare monthly reporting to the Retail Network Leadership Team to identify customer profiles that need to be remediated and provide insights into recurring problemsFulfil relevant reporting obligations as required.Liaise with internal departments to improve capability, processes and controls to reduce errorsSupport with any/all activities related to the fulfilment of the AML obligations for the retail bank
Responsibilities + Skills
High degree of detail orientationAble to prioritise tasks and meet deadlines in a dynamic environment
Education
Ability to maintain confidentiality of customer information in line with internal policiesAbility to maintain call quality standards and attention to detail
Experience
