Job Description
Project Delivery Specialist - Milton Job SummaryJob DescriptionWhat is the focus of the role?As a Project Delivery Specialist, your primary focus will be to support and enable the implementation of Telstra business products and solutions for medium and business plus customers. This role is crucial for maintaining strong customer relationships, which in turn helps grow both TBTC and Telstra's revenue across business customer portfolios. About the teamThe Telstra Business Technology Centre (TBTC) provides Communications and ICT solutions to small and medium Telstra business customers. The TBTC network is part of a fully branded Telstra channel designed to provide professional services to support business customers in integrating tailored tech solutions. This allows customers to spend less time troubleshooting tech and more time focusing on their business. About the roleAs a Project Delivery Specialist at TBTC, you will support and enable the implementation of Telstra business products and solutions with medium and business plus customers. This role is critical to maintaining strong customer relationships that grow both TBTC and Telstra's revenue across business customer portfolios. Your ability to listen to and deeply understand customers, combined with exceptional technical and project management skills, will ensure you support business customers in finding the best ICT solutions to achieve their business goals. You will always put the customer first and support the pillars of Customer Obsession, Brilliant People and Partnerships, Responsible Growth and Returns, and Execution Excellence.
Responsibilities + Skills
Education
Working both in the Centre and possibly on-site at customer premises.Supporting sales and operations teams by managing complex customer projects against strict timelines and SLAs.Identifying and managing risks that could impact the customer when managing specific projects.Actively seeking feedback from customers to enhance their experience.Identifying and referring further sales opportunities to the Sales Manager gathered during customer interactions.Managing multiple platforms and systems to ensure all products and solutions are configured and activated correctly with minimal impact to the customer.
Experience