Job Description

As a Personal Banking Advisor , you’ll be at the heart of our branch network, welcoming our customers to Westpac and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals – both in-person and over the phone – and referring them on to our specialised Banking teams when necessary. This is a rewarding role which will see your dedication and expertise empower customers to make the most of their money, each and every day!This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday .What do I need?Customer service and sales experience, ideally in a customer-facing / phone-based role with experience of working to targetsResilience , with an ability to remain calm and composed whilst managing challenging situationsComfortable in working towards sales / referral targets and calling customers over the phoneNumerical capability , ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracyAn energetic personality coupled with a genuine passion for helping peop le!The will to learn and adapt to new banking procedures and technologiesNo banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!