Job Description
As a Operations Service Specialist your enthusiasm for interrogating information and data to solve problems will shine through. You will support the restoration of Critical and High incidents within the IT Application and Application Infrastructure environments to remove impact and associated risk of impact within service level agreements.Job DescriptionService Management Analyst You will be a key member of the technology team here at Belong and we’d love for you to use your expertise when to comes to running and improving Belong’s incident, problem and change management processes.The is an exciting opportunity for you to be involved in our key ITSM lifecycle (incident, problem, and change) activities to ensure the smooth and successful day-to-day service operations of Belong IT processes.Your expertise in managing day-to-day service management, identifying and championing continuous improvements will be pivotal in maintaining the stability and reliability of our systems.
Responsibilities + Skills
Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications are a plus.Familiarity with software development lifecycles, release methodologies, and best practices.
Education
Improve and maintain effective change management procedures and policies to ensure controlled and consistent technology releases.
Experience
